The sort of information held on consumer credit reference files
may be about to change, pending a review of credit reporting rules
by the Australian Law Reform Commission.
The commission is due to make recommendations on a proposal that
credit reporting companies Veda Advantage and Dun & Bradstreet
be allowed to gather a lot more information on consumers and supply
it to credit providers.
For more than a year, it has been deliberating on this and other
proposed changes to the Privacy Act (which covers credit
reporting). However, in the past couple of weeks, a report
published by economic consultancy Access Economics, putting a
strong case for change, has brought the issue back into focus.
Australia has what is called a negative credit reporting system,
where a small amount of data, mostly relating to defaults, is kept
on credit files. The financial services industry proposes a move to
what is called positive or comprehensive reporting, whereby credit
bureaus would collect a lot more information about how we manage
our home loans, credit cards, personal loans and Telstra
accounts.
Under the existing negative model, a credit file contains an
individual's name, address, employer details and a record of credit
applications made over the past five years. The file also has
information about defaults (payments overdue by 60 days or more)
and the date any defaults were paid.
Dishonoured cheques with a value of more than $100 are included
in a credit file, as are bankruptcy orders, court judgments and
"clearout listings", where the credit provider has failed to locate
a debtor.
To this, the proposed "positive" model would add current credit
account balances and limits, payment history (updated regularly),
opened and closed accounts and more detailed information on
applications.
Advocates of positive reporting, mostly banks and other lenders,
argue that more comprehensive files would allow lenders to make
better-informed lending decisions and reduce the incidence of bad
debts.
The Access report emphasises the potential of positive reporting
to help overcome financial exclusion. A small number of adult
Australians (0.8 per cent) have no financial product and 6 per cent
have only a transaction account.
Lenders relying on negative credit reporting must fall back on
information about income when assessing credit applications.
One result is that people on low incomes may miss out on credit
even though they could service a debt. Positive reporting would
highlight the fact that such applicants had a good repayment
history.
No one disagrees with the proposition that, as Access says,
"credit bureau data provide a very limited snapshot of the
potential borrower". But the argument with consumer groups has come
down to whether lenders can be trusted with more information.
The co-chief executive of Victoria's Consumer Action Law Centre,
Carolyn Bond, says: "I don't have any arguments with research that
shows more information could improve risk assessment but I do ...
with the way assumptions have been made about what credit providers
would do if they [had access to] more information.
"Many lenders target a particular part of the market, where
defaults are high and credit is priced to match the risk. More
information could assist in more accurate pricing of risk but this
doesn't make the lending any more responsible. We see an increasing
number of lenders who do not even ask about income levels but base
a consumer loan on [the] value of house equity alone.
"One thing I think we all agree on is that access to more
information will increase the overall level of consumer debt. Some
of this increase could be responsible lending but I suggest that we
would see a significant increase in irresponsible lending as well."
The Access report, citing overseas experience, predicts a sharp
increase in consumer lending following the introduction of positive
reporting. Consumer groups worry that this will put stress on
already stretched households.
But Access believes the market will operate rationally - lending
will increase for low-risk borrowers currently denied credit
because they are erroneously assessed as high risk and will decline
for high-risk borrowers who, mistakenly assessed as low risk, can
get access to credit.
Bond disagrees: "We know that many lenders specialise in
borrowers who already have credit problems. Such a lender may
further protect itself with security or a co-borrower or may price
the credit accordingly. This may help the lender's bottom line but
won't necessarily mean that the credit product will not cause
harm."
Access says extra information will allow lenders to make more
accurate judgments when pricing for risk, leading to a more
competitive market with tighter loan margins.
Bond says: "Risk assessment can be used just as much to increase
rates for risk as it can to reduce rates for lower-risk consumers
... we can guess who might be the winners and the losers here."
The head of external relations at Veda Advantage, Chris Gration,
says: "Our position throughout this debate has been to support
stronger protection for consumers as part of any reform. Consumers
groups say they want protection from hard-sell marketing using
information in expanded credit files and they want an obligation on
lenders to make an assessment about capacity to pay with every
credit decision.
"The industry is not opposed to those principles and is looking
at how they might be achieved."