Hugh Mackay has spent 50 years listening to people, gauging the
collective mood of the nation and publishing the results in reports
and books. Mackay, considered a pioneer of social research in this
country, has commented on many topics, ranging from the place of
women in society to the information deluge and our increasing
materialism.
Now, at 70, he's hanging up his research boots to concentrate on
writing novels. After selling his renowned Mackay Report to the
French research company Ipsos in 2003, then consulting to the
company for four years, he has spent this year adjusting to a
working life that is not highly scheduled around quarterly research
projects for the report.
"It's an odd feeling ... liberating," he says. "I've spent my
life sitting in people's homes talking to them and listening - I've
always been an observer, a listener, perhaps at the expense of
participation. Now I can be more opinionated. I don't have to check
everything I say against the data."
Mackay went into public opinion research straight from school,
aged 16, working for McNair Survey (now ACNielsen). His father, who
worked in advertising, had heard of the embryonic field of social
research and suggested to his son that it would suit him.
At night Mackay studied social psychology (focusing on how
people behave in groups), then left McNairs to work in audience
research for the ABC. Since then he has run his own research
company, basing his finding on small group discussions and
individual interviews, rather than large surveys.
Mackay says the greatest change he has observed is the place of
women in Australian society. "In the 1950s women were second-class
citizens," he says, noting that they were automatically paid less
than men and received less superannuation, had to resign from the
public service when they got married and couldn't travel overseas
without their husband's permission.
Most changes, he believes, have been positive. But we are also
more materialistic and debt-laden, with higher levels of anxiety
and depression.
And Mackay detects a decline in our sense of belonging to a
community. More people are living alone, both partners in a
marriage often work, meaning less mothers are around the
neighbourhood during the day, and we go everywhere by car, so local
footpath traffic has dwindled.
"But I think the tide is turning again on this. There are a lot
more signs now of people wanting to connect with the herd," Mackay
says, noting the rise of activities such as book clubs and choirs
and eating out with friends. "I think a major social change over
the next 10-15 years will be more active participation in the local
community."
However, it won't be Mackay documenting the trend. He's now a
full-time writer, working on a second edition of his 2007 book
Advance Australia Where? and his fifth novel.
"The novels are not research reports but they are certainly
enriched by the research I have done," he says. "As a researcher,
I've learned never to ask 'why'. It's the question we always want
answered but when we ask it directly, it puts pressure on people to
come up with a rational-sounding explanation which is more likely
to conceal than reveal the truth. 'Is there anything else you'd
like to say about that?' or even 'tell me more' works better - in
personal relationships, as in research."
The big questions
Biggest break Landing a job in the audience
research department at the ABC in 1960, when there was a ferment of
new thinking about mass communication and about research methods. I
became one of the Australian pioneers of qualitative research.
Biggest achievement Launching The Mackay Report
in 1979 and running it for 25 years. As a continuous program of
syndicated social research based on qualitative methods, this
project was - and still is - unique in the world.
Biggest regret That I didn't go overseas to
study and travel when I was in my 20s. I would have benefited from
exposure to international thinking at an earlier age - and, having
been an evening student at Sydney University, I would have loved a
year or two of full-time study.
Best investment My own business. It gave me the
freedom to take my career in any direction I chose and to decide
which clients I'd work for.
Worst investment Luxury cars. A lot of fun but
too much money wasted learning the lesson of depreciation.
Attitude to money It has only ever been about
having the freedom to choose how to live. The aspiration to
accumulate wealth for its own sake is the obscenity of modern
capitalism.
Personal philosophy The greatest of all human
needs is the need to be taken seriously. Therefore, the greatest
contribution we can make to the health of our society is to take
each other seriously; to listen attentively; to respond
compassionately.